At The Christmas Shop, we want your holiday experience to be as magical as the twinkling lights on your Christmas tree. While we carefully package each ornament and decoration to ensure it arrives in perfect condition, we understand that sometimes an exchange or return might be necessary.

Holiday Return Policy: We accept returns and exchanges within 15 days of your receipt of items. Please review the details below to ensure your return process is as smooth as hanging Christmas stockings by the fireplace.

Our Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure:

  • The item is in its original condition (unused, undamaged, with tags attached)
  • You have the original packaging and receipt
  • The return is requested within 15 days of delivery

Step 2: Contact Our Customer Service

Email our Christmas-loving team at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear The Christmas Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]

Product Name: [Name of product you wish to return/exchange]

Reason for Return/Exchange: [Please briefly explain]

Preferred Solution: [Refund / Exchange for (specific product)]

I confirm the item is in its original condition with packaging intact.

Thank you,

[Your Name]

Step 3: Wait for Authorization

Our team will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return shipping address

Step 4: Ship Your Return

Once authorized, please ship your return to:

The Christmas Shop
2203 7th Street Road
Louisville, US 40208

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Refund Processing Time

Once we receive your returned item:

  • Inspection period: 3-5 business days
  • Refund processing: 5-7 business days
  • Total timeframe: 8-12 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB (processed through our secure payment partners)
  • PayPal: Refunded to your PayPal account

⚠️ Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Personalized Christmas ornaments (customized with names, dates, or special messages)
  • Opened Christmas lights sets (due to electrical safety concerns)
  • Used tree accessories (tree stands, skirts, or toppers showing signs of use)
  • Final sale items (clearly marked during seasonal promotions)

Exchange Policy

We’re happy to exchange items for:

  • Different size or color (subject to availability)
  • Alternative Christmas decoration of equal value

Exchanges follow the same process as returns. Once we receive your return, we’ll ship the exchange item using your preferred shipping method.

International Returns

Since we deliver Christmas cheer worldwide (with only a few exceptions in remote areas and parts of Asia), international returns follow the same policy. However:

  • Customers are responsible for international return shipping costs
  • Customs duties and taxes for returns are the customer’s responsibility
  • Refunds will be issued in US dollars

Christmas Spirit Guarantee: If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll make things right faster than Santa delivers presents on Christmas Eve!

From our Christmas family to yours, we thank you for choosing The Christmas Shop. We’re committed to ensuring your holiday decorating brings nothing but joy and festive cheer!

© 2023 The Christmas Shop. All rights reserved.
Bringing Christmas cheer to homes worldwide from Louisville, Kentucky.