Shipping Policy

Welcome to The Christmas Shop, where we’re dedicated to making your holiday season as bright and joyful as the twinkling lights on your Christmas tree! We understand that timely delivery and hassle-free returns are essential to your holiday planning, so we’ve created this comprehensive guide to ensure your experience with us is nothing short of magical.

Shipping Information

Shipping Methods & Timeframes

We offer two shipping options to bring Christmas magic to your doorstep:

1. Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Best for: When you need your decorations in time for important holiday events

2. Free Shipping

• Available for: Orders of $50 or more
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Perfect for: Budget-conscious shoppers planning ahead

Returns & Exchanges

While we carefully package each ornament and decoration to ensure it arrives in perfect condition, we understand that sometimes an exchange or return might be necessary. Our holiday return policy is designed to be as straightforward as hanging Christmas stockings by the fireplace!

Return Policy Overview

• Return Period: 15 days from when you receive your items
• Condition: Items must be in original condition (unused, undamaged, with tags attached)
• Requirements: Original packaging and receipt are required

Our 4-Step Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure:

• The item is in its original condition (unused, undamaged, with tags attached)
• You have the original packaging and receipt
• The return is requested within 15 days of delivery

Step 2: Contact Our Customer Service

Email our Christmas-loving team at [email protected] with the following information:

Step 3: Wait for Authorization

Our team will respond within 2 business days with:

• Return authorization
• Shipping instructions
• Return shipping address

Step 4: Ship Your Return

Once authorized, please ship your return to:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Refund Processing Time

Once we receive your returned item:

• Inspection period: 3-5 business days
• Refund processing: 5-7 business days
• Total timeframe: 8-12 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards: Visa, MasterCard, JCB (processed through our secure payment partners)
• PayPal: Refunded to your PayPal account

⚠️ Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

• Personalized Christmas ornaments (customized with names, dates, or special messages)
• Opened Christmas lights sets (due to electrical safety concerns)
• Used tree accessories (tree stands, skirts, or toppers showing signs of use)
• Final sale items (clearly marked during seasonal promotions)

Exchange Policy

We’re happy to exchange items for:

• Different size or color (subject to availability)
• Alternative Christmas decoration of equal value

Exchanges follow the same process as returns. Once we receive your return, we’ll ship the exchange item using your preferred shipping method.

International Returns

Since we deliver Christmas cheer worldwide (with only a few exceptions in remote areas and parts of Asia), international returns follow the same policy. However:

• Customers are responsible for international return shipping costs
• Customs duties and taxes for returns are the customer’s responsibility
• Refunds will be issued in US dollars

From our Christmas family to yours, we thank you for choosing The Christmas Shop. We’re committed to ensuring your holiday decorating brings nothing but joy and festive cheer!